Support
Questions, bug reports, or refund requests — we read every email.
✉️ Email us
Reach us at [email protected]. We usually reply within a day.
Tip: If you're reporting a missed alert or a bug, include your Device ID (find it in the app's Settings screen — tap to copy). That speeds up troubleshooting a lot.
Refunds
Day-pass purchases are processed by Apple. To request a refund, go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
If Apple declines and you believe the refund is warranted (e.g., the app didn't work as expected during your park visit), email us and we'll work with you directly.
Common issues
- Not receiving notifications?
- Check that Notifications and Background App Refresh are enabled for RideAlert in iOS Settings. Apple doesn't guarantee push delivery — in rare cases (Low Power Mode, heavy Focus filtering) alerts can be delayed or suppressed.
- Pass won't activate?
- Make sure you have a pass available (check Day Passes tab). If you purchased but don't see the pass, pull down to refresh or email us with your transaction ID.
- Wait time looks wrong?
- Wait times come from a public data feed that can lag a few minutes behind the official park app. This is normal. We refresh every 5 minutes.
Data & privacy requests
To delete all data associated with your device, email us with your Device ID. We'll confirm and process within 30 days. See our privacy policy for full details on what we collect and how.